All items are shipped, FOB, from our warehouse in Lawrenceburg, KY. Small packages, with Free Ground Shipping, are shipped using UPS or USPS for shipping and are boxed/packaged accordingly. Monster Rings and Cages is not responsible for any loss or damages incurred during shipping.
In stock items that are shipped via small package service usually ship the same day or the next day. Made to order, custom items, and any ring, cage, or similar unit will ship when ready. These items will ship on pallets, via national truckline. Additional shipping charges will be payable. Palletized items do not have free shipping.
SHIPPING DAMAGES: Monster Rings and Cages are not responsible for any damages that occur during shipping. If you receive an item and the box, pallet, or container seems to be damaged, you must note this as DAMAGED on the paperwork/electronic signature device. If you do not make a notation of damages, we will most likely be unable to help you in filing a claim against the truck line, UPS, etc. It is your responsibility to inspect everything before the delivering driver leaves. When we ship pallets with rings, cages, etc. we always take a photo and send it to you to compare when your shipment arrives. Actual damages will be by the shipping company and not Monster Rings and Cages.
Please note, paint scratches and chipping are not considered damages. Shipping large pieces of heavy steel can easily cause paint to rub off, get scratched, chip or peel off. This is not shipping damage since all paint can easily be touched up.
Critical damages during shipping - while very rare, a truckline may damage something and render it unusable. If that is the case, take as many photos as you can, be sure to sign the paperwork as damaged and contact us. We will help you with the shipping claim. Remember, we are not responsible for shipping damages. Do not use the equipment if it has been critically damaged. Thankfully this happens only very rarely.