We have a strict NO REFUND and NO CANCELLATION on any order that is manufactured by us, including wrestling rings, boxing rings, MMA cages, cage panels, punching bag racks or stands, or any equipment that we manufacture. Once we receive an order, the equipment is part of our production and cannot be canceled or refunded, for any reason.
The same NO REFUND / NO CANCELLATION policy applies to all custom made items, including all printed items and non-stock sizes. Any custom made and made to order products are subject to this policy.
RETURNABLE ITEMS: in-stock items that we are able to ship using ground shipping, including ring canvas mats, ring ropes, corner pads, turnbuckle pads, boxing and wrestling ring accessories, and certain MMA cage accessories may be returned based on the following rules.
First, we must be contacted to approve a return. The customer is responsible for the return shipping. The product must be in it's original form and be able to be resold. The product must not have been used at all.
The product will be inspected and the return will be either approved or denied, based on the condition of the item.
If approved, your credit or debit card will be reimbursed for the following, only. The original amount, LESS the original shipping costs for us to ship the item to you. Even if an item has FREE GROUND SHIPPING, there were costs incurred to ship to you. We will deduct these costs and we will also deduct the credit/debit card processing fee and refund the difference.
MANUFACTURER'S DEFECT: In the very rare instance that a product has a defect from the manufacturer, do not use the product. Once used it cannot be returned. Take photos and contact us with the photos and details of the defect. A manufacturer's defect would be extremely rare, as most items have been inspected prior to shipping, many times. Should there be a manufacturer's defect, follow the above rules and we will instruct you what to do from that point.